Anonymous
map-marker Mount Laurel, New Jersey
#5131298 
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Wrong item

Wrong item was sent I ordered 1 set of the Phillies Phanatic bracelets and 1 ring the bell set. I got 2 Phillies Phanatic sets of bracelets. If someone could look into this matter. I would really appreciate it.
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crystal w Zbl
map-marker Mottola, Apulia
#4740097 
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Missing items and can’t contact customer service

1.0
Foco - Missing items and can’t contact customer service
Missing items tried calling customer service not answer. Emailed have not returned email. I want what I paid for..
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Loss:
$80
Pros:
  • Love the teams
Cons:
  • Do not get the items orders

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t buy from foco

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Michael S Aqy

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 Verified Reviewer
#5018465 
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Unauthorized charges

I was charged twice with no confirmation that order went through. Called customer service no answer. I need a refund ASAP!! Terrible communication!
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Loss:
$45
Cons:
  • Terrible communication and unprofessional

Preferred solution: Full refund

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Michael S Aqy

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 Verified Reviewer | map-marker Chicago, Illinois
#5018447 
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Unauthorized charges

Charged twice. Never received confirmation if ordered went through. Called customer service no answer. Terrible communication. I need a refund ASAP!
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Kenny H Jdu

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 Verified Reviewer
#4874670 
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Order

Need date when my package was shipped or will be shipped Order #ECFC142**** Need better communication from customer service Need a tracking #
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Cons:
  • Lack of communication

Preferred solution: Deliver product or service ordered

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Thomas F Hux
#4941161 
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I ordered on August 3 ,2023 bobbleheads, and have not receive they told me I should have it by 3 to 7 days, but still have not received it

Where is my order ECFC143****. I ordered it on 8/3/23 you told me I should've got it Thursday or Friday but I didn't
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Loss:
$139

Preferred solution: Deliver product or service ordered

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Kathy g Gzw

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 Verified Buyer |

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 Verified Reviewer | map-marker Manchester, England
#4267035 
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Refund

Foco - Refund
Foco - Refund
Foco - Refund
Foco - Refund
Foco - Refund
Foco - Refund
Order number ECFCUK305257 Arsenal fc women ugly pattern family holiday pyjamas . I have not received this item due to EVRI losing my item. I would like to be refunded both the item and packaging. The update on due to weather was 1 day ago. I have contacted yourselves on a numerous occasions all I get it you get back to me with a ticket number and no reply.am very angry with this I have contacted EVRI but they keep stalling so think my item was either stolen or lost. please refund for the item & packaging into my account ASAP thanks
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User's recommendation: Would but would not you as a retailer to use EVRI as they give bad service

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Anonymous
map-marker Nagpur, Maharashtra
#4770359 
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Mobile create some issue

Mobile hospital option not working.last few day.touch screen some time not working . Plz share nearest service centre contact details. ASAP
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Kimberly D Jfd

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 Verified Buyer |

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#4307395 
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Horrible company to deal with

1.0
Foco - Horrible company to deal with
Be careful buying from this company. If you have a problem with product too bad. You can not get a hold of them. If you email them they dont respond.
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Loss:
$75
Cons:
  • Horrible customer service

Preferred solution: Full refund

User's recommendation: Look somewhere else

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Resolved
Idelle D

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 Verified Reviewer
#4253616 
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Resolved: Never received order

1.0
Updated by user Jan 27, 2023

I never received an apology or any correspondence from foko at all I was paid my partial payment from a firm I had to enter a Complaint myself.

Original review Dec 28, 2022
Never received my order and was charged for it.DO NOT purchase anything from this company forget placing an order
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Loss:
$53
Cons:
  • Never got my order and no answes

Preferred solution: Full refund

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Helpful
Mauro T Jnb

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 Verified Reviewer | map-marker Glasgow, Scotland
#4333165 
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Delivery info

Foco - Delivery info
Hello, I tried to get in touch with the FOCO shop regarding the order number ECFCUK288552. I got told that it was gonna be shipped by today but I had no notifications or news about it would you be able to help regarding the status of my Oder ? When it will be shipped and when I will be receiving it ?
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Loss:
$30

Preferred solution: Deliver product or service ordered

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Anonymous
map-marker Pinehurst, North Carolina
#4370530 
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How to determine a bobblehead on its box

3.8